Effective interaction and communication for leaders

Interaction is an important leadership skill that can be practiced and learned. As a manager, it is frustrating to end up in situations where misunderstandings or misinterpretations get in the way of shared success.

Sometimes the answer lies in looking in the mirror, but often what makes the difference is our ability to understand and leverage differences and individual strengths. Good interaction is built on presence, listening, open questions, giving and receiving feedback, and appreciating diversity. Open and honest communication is at the heart of it all.