Challenging interactions and conversational intelligence
Interaction inevitably generates friction and tension from time to time, both within work communities and with stakeholders such as customers. Conflicts aren't necessarily a bad thing if they lead to finding solutions together and developing more effective practices.
The problem arises when difficult situations are left unaddressed. Unresolved conflicts erode trust, weaken team spirit, and drain energy away from actual work. Over the longer term, they show up as increased turnover, a weaker customer experience, and added strain on leadership.
Difficult situations need to be handled consistently and in a way that allows for constructive progress. In this training, you'll gain practical tools for handling challenging issues and situations, as well as understanding the emotional reactions connected to them.
You will learn:
Accurate situation analysis as the foundation for constructive solutions
The importance of choosing your own role and approach
The courage to have emotionally charged conversations and use them to build trust
The ability to handle challenging conversations and recover from them
Duration:
Customizable from a one-hour keynote to larger development programs.
Languages:
English and Finnish
Event types:
live, remote
