Iina Torppa
- Customer Success Manager
- Project Manager
- Partner
Iina works at Lifted as Customer Success Manager, leading each collaboration and seeing it through together with the client and the coaching team. Her role is to make sure that all practical matters, such as schedules, responsibilities and coordination between coaches and the client, are handled in the background so the client doesn't have to worry about them.
Iina is the client's trusted partner throughout the program. She keeps things under control and resolves potential challenges before they can affect the schedule or goals. The insight she has gained from hundreds of delivered programs carries through the entire collaboration. Iina advises the client on themes and delivery options and brings proven practices from other Lifted programs to the table. This way the client can trust that the collaboration progresses smoothly from kickoff to final evaluation, and focus on what matters most: their own development.
She has extensive experience from more than 1,000 coaching programs with over 300 organizations, and the result is almost without exception highly satisfied clients.
Education
Bachelor of Business Administration / Oulu University of Applied Sciences
Training program in strategic leadership and organizational development
Areas of expertise
Coordinating and scheduling collaboration in multi-party programs
Managing practical arrangements between the client, coaches and other stakeholders
Ensuring smooth delivery
Advising management and HR on business-driven people development
Advising on themes and delivery options, best practices from other programs
Program design
Experience
Iina has coordinated a wide range of development programs, from leadership team coaching to manager training and change programs, across many industries in close partnership with clients.
Her role covers the entire collaboration from kickoff to follow-up: taking care of practical arrangements, managing schedules and responsibilities, and ensuring the program progresses as planned towards its goals without the client having to handle the background work.
Experience gained from more than 1,000 programs and 300 organizations gives Iina a strong view of what works, and she actively shares this insight with the client throughout the collaboration.
