Challenging interactions and conversational intelligence
In the interaction, friction and tensions inevitably arise from time to time, both within workplace communities and with stakeholders, such as customers. Conflicts are not necessarily a bad thing if they lead to finding solutions together and developing more effective practices.
You must be able to handle difficult situations consistently and in such a way that you can move forward constructively. In this training, you will get practical tools for dealing with challenging issues and situations and for understanding the emotional reactions associated with them.
You will learn:
Making the correct situational analysis as the basis for constructive solutions
The importance of choosing one’s own role and approach
The courage to have emotional conversations and use them to create trust as a basis for cooperation
Ability to handle challenging conversations and also how to recover yourself
Customizable from a one-hour lecture to larger entities
English and Finnish
live, remote, hybrid