Effective interaction and communication for leaders

Interaction is an important leadership skill that can be practiced and learned. As a manager, it is frustrating to end up in situations where misunderstandings or misinterpretations hinder collective success.

As leaders, the key to success is to reflect our own communication and behaviour - often our readiness to understand or utilize differences and people's individual strengths is critical. Good interaction is based on presence, listening, open questions and giving and receiving feedback, as well as valuing and utilizing differences. Open and honest communication is at the heart of a well functioning organization.