Succeeding as a leader in challenging situations and discussions
Workplace communities are complex networks of human relationships where friction and tension inevitably arise. Conflicts are not a bad thing if they lead to finding solutions together and developing more effective practices.
Managers and leaders play an important role in solving difficult situations consistently and in such a way that they can be constructively moved forward. Each member of the workplace community also bears responsibility for the functionality of cooperation and interaction. In this training, you will get practical tools for dealing with situations and understanding the emotional reactions associated with them.
You will learn:
To make a correct situational analysis as a basis for constructive solutions
The importance of choosing one’s own role and approach
The role of the workplace community and each team member in creating a safe working atmosphere
Courage to have emotional conversations and use them to create trust as a basis for cooperation
Customizable from a one-hour lecture to larger entities
English and Finnish
live, remote, hybrid