Succeeding as a leader in challenging situations and discussions
Workplace communities are complex networks of relationships where friction and tension inevitably arise. Conflicts aren't a bad thing if they lead to finding solutions together and developing more effective practices. The problem arises when difficult situations are left unaddressed and allowed to fester out of sight.
Addressing issues early is an act of leadership. Leaders and supervisors play a key role in resolving difficult situations consistently and constructively, which requires the courage to raise issues even when it feels uncomfortable. Every member of the work community also shares responsibility for how well collaboration and interaction function.
In this training, you'll gain practical tools for recognizing and handling challenging situations, as well as understanding the emotional reactions connected to them. You'll practice how to raise difficult issues constructively, how to listen and respond in the way each situation calls for, and how to move things forward so that collaboration is strengthened rather than conflict.
You will learn:
To make a correct situational analysis as a basis for constructive solutions
The importance of choosing one’s own role and approach
The role of the workplace community and each team member in creating a safe working atmosphere
Courage to have emotional conversations and use them to create trust as a basis for cooperation
Duration:
Customizable from a one-hour keynote to larger development programs.
Languages:
English and Finnish
Event types:
live, remote
